Refund Policy

Last updated: September 2026

Thank you for shopping at Emporie. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as final sale
• Personal care items (for hygiene reasons)

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, you will receive the credit within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving the item.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund Policy, please contact us at: support@Emporie.store